Policies
As a customer of Runway Fashions, it is important to be aware of their current policies. The store has a strict "ALL SALES FINAL" policy, meaning that once you purchase an item, you cannot return it for a refund, exchange it for another item, or receive store credit. This policy applies to all in-store (off the rack) and online purchases, as well as special orders and layaway merchandise. Additionally, it's worth noting that Runway Fashions policies are subject to change without notice.
Product availability may differ between our website and store. If a dress isn’t available in your preferred size or color, we can try to order it if it’s in stock at the warehouse.
Please note that due to ongoing tariff fluctuations, pricing is subject to change without prior notice and may not always reflect the most current rates displayed on our website, as real-time updates from suppliers are not always immediately available. Prices may differ in store from online pricing.
All alteration fittings, dress pickups, and try-ons—whether for dress orders or completed alterations—must be scheduled
Monday through Friday. No Saturdays. No Sundays. No exceptions.
Dress Try-On Policy
At this time, the store has a strict dress try-on policy in place.
All students, regardless of age, must be accompanied by their own parent in order to try on dresses. No other adults—including relatives, or friends, may accompany a student for dress try-ons.
For full details, please contact the store directly at 586-264-1578.
To preserve the quality of our couture gowns, all fully beaded/high-end
dresses are tried on Monday–Friday by appointment only.
When an order is placed via phone, Runway Fashions cannot assume responsibility for sizing accuracy provided by the customer, as we haven't personally assessed or measured them. Additionally, we cannot be held accountable if a customer chooses a size contrary to our store's measurements or recommendations.
Please see store for full store policy, or refer to your sales receipt.
Accessing any company's website can pose challenges for individuals with certain disabilities, as each person's disability is unique. What works well for one individual may present difficulties for another. Our company is committed to accommodating as many customers and potential customers as possible, considering our size, resources, and understanding of their needs.
Our website offers various methods, features, and policies aimed at enhancing access to both our website and the products or services offered or referenced therein. If you encounter difficulties accessing our website despite utilizing its access features or those provided by third-party browsers, we encourage you to reach out to us for additional assistance.
Contact information is set forth below.
We expect to periodically make adjustments to various parts of our website, including enhancements to its accessibility features. Improving the seamless, accessible, and unhindered use of our website by all customers and potential customers is a priority for us. Progressing toward this objective often hinges on our understanding of specific challenges users may face, as well as advancements in technology and our available resources.
While we strive to ensure accessibility in line with typical practices for a company of our size and resources, there may still be areas where content, features, processes, or policies can be further improved. Your suggestions are valuable to us as we continue to refine our accessibility efforts.
Third Party Applications
Our website incorporates third-party add-ons or "plugins" for specific functionalities like Google Maps and social media feeds. It's important to note that these plugins may not function uniformly for every user or for individuals with various types of disabilities. We lack control over the design and customization of these plugins to accommodate every user of our website. Therefore, we are not liable for elements beyond our control, including those of third-party plugins.
If you encounter challenges accessing any content on our website due to a disability, or if you need assistance navigating any aspect of our site because of your specific disability, please reach out to us. We are here to help and will gladly assist you.
You may send an email to runway.fashions@yahoo.com to provide detailed information about any difficulties you have experienced, or believe others may encounter, while using our website. Please note that if the email is sent via a third-party website or mail server for forwarding to us, the third-party does not read or respond to these emails independently. They simply forward the email to us without prior review.